Elements and Performance Criteria
- Identify organisational objectives
- Organisational objectives are identified for the specific service delivery objectives
- Specific performance targets against delivery objectives are identified and set
- Quality of outcomes are identified and agreed upon
- Financial viability of proposed outcomes is assessed
- Core values, principles and aims are matched against proposed strategies
- Performance indicators to evaluate the effectiveness and efficiency of service delivery are established
- Establish service profile and conduct resource audit
- Existing service is reviewed to identify the strengths and weaknesses, achievements and problems
- Core services to be reflected in the business plan are identified and are used to inform the plan's outcomes
- The organisation and management of the workforce is examined and matched to the resource requirements
- Financial resources and unit costs are identified and committed
- Physical resources, plant and equipment are identified and committed
- Analyse client needs and expectations
- Establish staffing requirements
- Staffing levels and skill requirements are identified
- Training programs to develop competence in business planning are identified, developed and implemented
- Changes in productivity related to pay and conditions of service are recognised
- EEO and OH&S policies and practices are identified and implemented
- Changes in the workplace and to client's needs are managed and responded to
- Seek approval of the plan
- Monitor, evaluate and update the business plan